SHIPPING FAQs
CHRISTMAS CONSUMER ORDERS
SHIPPING DESTINATIONS
UK MAINLAND SHIPPING
COURIER DESIGNATED NON-MAINLAND ADDRESSES
TRACKING AND TIMESCALES
Didn't find your answer?
Please don't hesitate to contact us
SHIPPING FROM £10 - FREE STANDARD DELIVERY ON ALL ORDERS OVER £60! Click here for shipping details
SHIPPING FROM £10 - FREE STANDARD DELIVERY ON ALL ORDERS OVER £60! Click here for shipping details
SHIPPING FROM £10 - FREE STANDARD DELIVERY ON ALL ORDERS OVER £60! Click here for shipping details
SHIPPING FROM £10 - FREE STANDARD DELIVERY ON ALL ORDERS OVER £60! Click here for shipping details
Our last despatch date is Thursday 19th, although we cannot guarantee delivery pre-Christmas.
Any orders received after midday on the 23rd December will be despatched on the 2nd January 2025.
Our offices and fulfilment centre are closed from the 24th December, and re-open on the 2nd January 2025.
We ship to England, Scotland and Wales, however in view of post Brexit changes, for the time being we unfortunately can't ship to Northern Ireland.
In view of post Brexit changes, for the time being we unfortunately can't ship internationally.
Our shipping costs work in brackets based on basket value:
Basket value: £0 - £25.01 = £10.00 shipping
Basket value: £25.02 - £45.01= £11.00 shipping
Basket value: £45.02 - £59.99 = £13.00 shipping
Basket value: £60+ = FREE shipping
Unfortunately, due to the extra charges couriers impose on us to deliver to certain areas of the UK, we have no option but to add a surcharge to cover delivery costs to these areas.
This affects all postcodes beginning with:
AB / DD8 / DD9 / DG / FK / G / HS / IM / IV / KA / KW / PA / PH / PO30-41 / TD / ZE / JE / GY
Our shipping costs work in brackets based on basket value:
Basket value: £0 - £25.01 = £20.50 shipping
Basket value: £25.02 - £45.01= £23.00 shipping
Basket value: £45.02 - £59.99 = £25.00 shipping
Basket value: £60+ = £13.00 shipping
NB: For all Guernsey and Jersey postcodes; GY and JE, there is a flat shipping surcharge of £31, regardless of basket value.
Please allow 4 working days for delivery from the date you placed your order. If there is any delay we will be in touch. We would hope that normally you would receive your order in 2 working days, but cannot guarantee this.
We normally use APC Overnight
We can provide tracking numbers on request.
If your order doesn't arrive within the suggested timescales shown, please email us at: onlineorders@folkingtons.com and we will be happy to help track your parcel.